What Is Your Address?
1. PHYSICAL LOCATION IS OUR NUMBER 1 PRIORITY!
We know you need help and want to get responders to you as quickly as
possible. So please provide us with the physical location of the incident.
The physical location is not always the same as the mailing address.
For example: You may have a mailing address of 123 Main Street in Mountaintop.
However, the physical address is 123 Main Street in Fairview Township.
We require the following information to assist you:
A) House # or Apartment Number (Business Name If Applicable)
B) Street Name
C) Municipality (Name Of Town)
If you live in a rural location, please provide the call-taker with directions
from the nearest main road to your house.
If the emergency is not occurring in an addressable location (such as an interstate)
please give us the best location description as possible by including landmarks and / or
Also, if your physical address differs from your mailing address, it is a good idea to
write it down and post it near your telephone(s). This will help to provide the 9-1-1
communicator with the correct address.
2. NATURE OF THE INCIDENT - tell us exactly what is happening.
For example, if someone is having chest pains, or there is a
motor vehicle accident etc. Give us the basic description and
include important details, for example, if you are reporting
a fight tell us if someone has a weapon. If someone has fallen,
tell us approximately how far he or she may have fallen. As
long as you give us the location and the basic incident details,
we can begin to dispatch the units to that location.
3. DON'T HANG UP…WE AREN'T DONE WITH YOU!
Please stay on the line with the telecommunicator until he or she instructs
you to hang up!
We still need your:
B) TELEPHONE NUMBER (of where you are calling from or can be
C) ADDRESS (if it's the same as the incident location tell us
it's the same)
WE DO REALIZE THAT MANY PEOPLE CAN BE UPSET IN AN EMERGENCY SITUATION.
WE ASK THAT YOU DO YOUR BEST TO REMAIN CALM WHILE WE INPUT INFORMATION.
THE QUICKER WE CAN OBTAIN ACCURATE INFORMATION, THE FASTER WE CAN
DISPATCH RESPONDERS TO THE LOCATION WHERE THEY ARE NEEDED!