No Crew Report Information Page
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Luzerne County 9-1-1 No Crew Policy
A "No-Crew" is issued to any EMS
(Emergency Medical Service) agency within Luzerne County, that
has reported any of their licensed ALS (Advanced
Life Support) or BLS (Basic Life Support)
units in service to the 9-1-1 center as available
for dispatch to emergency calls, but then one of the following
Copies of the
No Crew Report - Direct Recipients:
Unit has been toned at least once (1) time, and then has either
radioed or telephoned the 9-1-1 Supervisors line that they will not
be available for this call or will not have adequate staffing to complete a
crew, and to go to the next due agency.
As a recommendation to Luzerne County 9-1-1 in
response to the Luzerne County Council's 9-1-1 Inquiry Committee, which
published its findings in April of 2015, the No Crew Report results are
to be sent to 3 recipients:
the Report and Other Information
Emergency Medical Services of Northeastern
Pennsylvania (EMS of NEPA). They are the governing body of all
Luzerne County EMS services. They receive the entire report for all
agencies for the reporting period.
The specific Agency / Organization that had
violated the No Crew policy. They receive a report if they are in
the top ten (10) highest records of No Crews for the reporting
The primary Municipal Officials where the
offending unit covers as a 1st due unit. This includes their 1st due
territories only, not 2nd due areas. They receive a report if their
primary agency is in the top ten (10) highest records of No Crews
for the reporting period.
If a department has an Ambulance 1 (A1) and
an Ambulance 2 (A2), you do not combine both No Crew totals as a
grand total of "missed calls". For Example: if 594A1 has 20 No Crews,
and 594A2 has 23 No Crews, that is NOT a total of 43 missed calls.
If there is a medical call and we tone out a department who has
listed 2 EMS units available and neither unit gets out for that call
after nine (9) minutes, it is a No Crew for A1 and a No Crew for A2,
even though this is the same call they were dispatched to.
The report does not compare how many calls
are made vs. how many received a No Crew, because the root issue is
they must be available 24/7/365. If a unit made 2,000 calls but
missed 24, they still violated the EMS act by missing 24 calls. This is why the report focuses only
on the violations of the Act.
Individual units each get a No Crew because
they are individually licensed.
According to the EMS Act 37 of 2014, all
units must be available 24/7/365. Even one (1) No Crew is a
violation of the Act. If they are not available, they are to call
the 9-1-1 Supervisors line and place themselves Unavailable for
Dispatch (UAD) until they have adequate staffing levels. This allows
the 9-1-1 center to dispatch the next due units without
No Crews are not
given to units if they failed in their non-primary territories.
(Units going to an area as 2nd due) However the State Department of
Health officials have confirmed that all "Calls for Service" should
be included. This is being considered for future enforcement.
No Crews are not
given to Fire based calls where they did not crew. As mention
previously, the State Department of Health officials have confirmed
that all "Calls for Service" should be included. In the future, all
calls for service may be included in the No Crew Report. this will
include Structure Fires, Motor Vehicle Accidents and other calls
where Fire apparatus are summoned along with EMS units.
Units that have been placed into No Crew
status are marked back available again at 5:00 AM and 5:00 PM each
day. A change to this is policy currently being considered.
If a company's first available unit makes it out
for a call, but they receive a 2nd call in their primary territory
and the second available unit is reported as available and does
not get out after nine (9) minutes, then ONLY the 2nd unit gets a No
Crew; the first unit will stay in service once their call is
completed as they fulfilled their first call. This explains why there may be different totals for
an A1 and an A2, specific to an agency with two or more units.