Any Compliments concerning Luzerne County 9-1-1 personnel can be sent
directly to the Luzerne County 9-1-1 facility.
Please mark all
correspondence to the attention of the 9-1-1 Director.
Luzerne County 9-1-1 will thoroughly evaluate all reports of employee
misconduct. Anyone who files a complaint will be treated with fairness and
Complaints can be filed in writing at the Luzerne County 9-1-1
facility 24 hours a day, 7 days a week. Letters must be originals (no
copies) and must contain an original signature.
Complaint forms are available at the Luzerne County 9-1-1
facility and on the WEB at
www.luzernecounty911.com. When completing the Departmental Complaint Form,
be sure to include all available information. Submit the original, with an
original signature to the address below. Copies will not be accepted. It is
suggested a copy be made for your own records.
Any complaint of employee misconduct, including sexual harassment
and sexual misconduct, may be reported directly to the 9-1-1 Director or to the
Luzerne County Manager.
The 911 Director may be contacted by calling (570) 826-3059 during
normal business hours, Monday through Friday between 8:00 AM and 4:30 PM.
During holidays and non-business hours, please leave a message
including your name, address and phone number, and you will receive a return
call the next business day or call the 9-1-1 Supervisors desk at (570) 819-4923.
Mail completed form(s) to:
Luzerne County 9-1-1
ATTN: 9-1-1 Director
100 Young Street
Hanover Township, PA 18706